Free shipping on all orders in South Africa above R1500.
Easy returns and exchanges
30 day money back guarantee

Drake Golf Carts (Pty) Ltd. Shipping Policy

Products and Shipping Coverage

📦 Drake Golf Carts (Pty) Ltd. specializes in parts for Drake Golf Carts. We cater exclusively to customers within South Africa.


Shipping Methods

🚚 Carrier: We partner with The Courier Guy for all deliveries.
📋 Delivery Options: We currently offer standard delivery only.


Order Processing & Delivery Timeframes

Processing Time: Orders are processed within 1-2 business days.
📍 Delivery Timeframes:

  • Local Shipping: Estimated delivery is 2-3 business days after order processing.

Shipping Costs

💰 Free Shipping: Available for orders over R1500.
💳 Standard Shipping: A flat rate of R199 applies to orders under R1500.


Returns & Exchanges

🔄 Return Window: Returns are accepted within 30 days of delivery.
📦 Return Shipping Costs: Customers are responsible for the cost of return shipping.
🛠️ Damaged or Lost Items: Red Anvil assumes the risk for items that are damaged or lost during delivery. Please contact our sales department for assistance.


Tracking and Notifications

📡 Order Tracking: Tracking information will be provided for all orders.
✉️ Communication Channels: Shipping updates are sent via email and can also be accessed on our website.


Shipping Restrictions

🔋 Battery Items: Golf cart batteries must be collected from our warehouse; they are not eligible for delivery.
📍 Address Requirements: We only deliver to physical addresses. PO boxes are not supported.


Packaging

📦 Packaging: Standard packaging methods are used to ensure your items arrive in good condition.


Dispute Resolution

📞 Contact Information: For disputes related to delayed, lost, or damaged shipments, please contact:
📧 Email: sales@drakegolfcarts.co.za
📞 Phone: +27 (0) 81 644 9752  📞 Phone: +27 (0) 11 397 1191

🔍 Resolution Process: Disputes will be handled internally through our sales department.


Additional Information

⚙️ Handling Fees: No additional handling fees are applied.
🛡️ Shipping Insurance: Currently, we do not offer optional shipping insurance.
📅 Seasonal Changes: Shipping terms remain consistent throughout the year.

Returns & Refunds Policy

Last Updated: July 2025

Returns Policy

At Drake Golf Carts (Pty) Ltd, we want you to be completely satisfied with your purchase. If you're not happy with a product, we’re here to help.

Return Eligibility

  • You may return any unused and undamaged item within 30 days of delivery.
  • Returned items must be in their original packaging, with all components and accessories included.
  • Items must be unused, uninstalled, and in resalable condition.

Non-Returnable Items

  • Electrical components (if opened or installed)
  • Custom or special-order items
  • Batteries (due to shipping restrictions)

Return Process

  1. Contact us at sales@drakegolfcarts.co.za or call +27 (0) 81 644 9752 to initiate a return.
  2. We'll provide return instructions and the return shipping address.
  3. You are responsible for the cost of return shipping unless the return is due to our error (e.g., incorrect or defective item).

Refunds

  • Once we receive and inspect the returned item, we will process your refund within 5–7 business days.
  • Refunds will be issued to the original payment method.
  • Shipping fees (if applicable) are non-refundable unless the return is a result of our error.

Exchanges

  • If you need to exchange an item, please follow the return process above and place a new order for the correct item.

Contact Details

For assistance with returns, refunds, or warranty matters, please contact our support team:

Drake Golf Carts (Pty) Ltd

📍 Unit 7, Touchdown Industrial Park, 110 Ridge Road, Bartlett, 1459

📞 +27 (0) 82 896 3727 / +27 (0) 81 644 9752

✉️ sales@drakegolfcarts.co.za / sales2@drakegolfcarts.co.za

Returns & Refunds Policy

Last Updated: July 2025

Returns Policy

At Drake Golf Carts (Pty) Ltd, we want you to be completely satisfied with your purchase. If you're not happy with a product, we’re here to help.

Return Eligibility

  • You may return any unused and undamaged item within 30 days of delivery.
  • Returned items must be in their original packaging, with all components and accessories included.
  • Items must be unused, uninstalled, and in resalable condition.

Non-Returnable Items

  • Electrical components (if opened or installed)
  • Custom or special-order items
  • Batteries (due to shipping restrictions)

Return Process

  1. Contact us at sales@drakegolfcarts.co.za or call +27 (0) 81 644 9752 to initiate a return.
  2. We'll provide return instructions and the return shipping address.
  3. You are responsible for the cost of return shipping unless the return is due to our error (e.g., incorrect or defective item).

Refunds

  • Once we receive and inspect the returned item, we will process your refund within 5–7 business days.
  • Refunds will be issued to the original payment method.
  • Shipping fees (if applicable) are non-refundable unless the return is a result of our error.

Exchanges

  • If you need to exchange an item, please follow the return process above and place a new order for the correct item.

Contact Details

For assistance with returns, refunds, or warranty matters, please contact our support team:

Drake Golf Carts (Pty) Ltd

📍 Unit 7, Touchdown Industrial Park, 110 Ridge Road, Bartlett, 1459

📞 +27 (0) 82 896 3727 / +27 (0) 81 644 9752

✉️ sales@drakegolfcarts.co.za / sales2@drakegolfcarts.co.za